We want you to get answers quickly without needing extra support tickets. That is why the Help Center is the first place to look for most questions. If anything is still unclear or you run into a technical issue, you can always reach us directly via chat.
1. Before contacting support
Please check first:
- the relevant Help Center article
- the section “Technical requirements and common issues”
- your current bookings and settings in your dashboard
Most questions can be solved in a few minutes this way.
2. How to reach support
Yumi42 uses Intercom for support. You can contact us directly through the chat widget on the platform.
How it works:
open the chat widget in the bottom right corner
describe your issue briefly
if relevant: share a screenshot or a short description of the steps that led to the problem
Your request is automatically routed to the next available customer support agent.
3. Response channels
In most cases we respond directly in chat.
If it helps the resolution or more context is needed, the conversation may continue via email.
4. Our response time
We are still a small team and building Yumi42 actively together with the community.
During busy times it may take a bit longer to respond. Thank you for your patience and understanding.
We always do our best to:
prioritize requests quickly
understand the issue clearly
provide a reliable fix as fast as possible
In short
Most answers are in the Help Center. If something is still open, contact us anytime via Intercom chat. Your message goes to the next available support agent, with replies in chat or, if needed, by email. Thanks for your patience, we will help as fast as we can.