Yumi42 works because bookings and payments stay transparent on the platform. That is why there are clear off-platform rules. This article explains what is allowed and what is not when a customer found you through Yumi42.
1. Core rule
If a customer comes to you via Yumi42, the collaboration is handled through Yumi42.
This applies in particular to:
bookings
payments
invoicing
appointment management
Bypassing the platform, especially to avoid commission, is not allowed.
2. What is not allowed
The following actions are prohibited:
actively encouraging customers to book or pay outside Yumi42 in the future
using Yumi42 chat and intro calls only to acquire the customer and then continuing coaching externally
arranging parallel off-platform services for the same customer and the same coaching offer without billing through Yumi42
In short: if the relationship started on Yumi42, the workflow stays on Yumi42.
3. What is allowed
You may do things that support the coaching relationship without bypassing the platform, for example:
coordinating logistics in Yumi42 chat
sharing materials related to the session if both sides agree
linking to your public content (blog, video, podcast) when it supports the coaching context
working with a customer off-platform only if the customer did not come through Yumi42 or Yumi42 explicitly approves it in an individual case
If you are unsure whether something counts as bypassing, default to handling it through Yumi42.
4. What happens if rules are broken
If a coach bypasses the platform intentionally, Yumi42 may:
suspend and terminate the coach account immediately
claim the contractual penalty set out in the Coach Terms & Conditions (Section 11)
The applicable amount and calculation of the contractual penalty follow the then-current Coach Terms & Conditions. In addition, Yumi42 may assert further statutory claims, in particular for injunctive relief and damages.
5. Why this rule matters
Fairness: all coaches operate under the same conditions.
Security: payments, invoices and appointment status are clearly recorded.
Reliability: customers benefit from platform protection and clear processes.
In short
Customers who found you through Yumi42 must be supported through Yumi42. Bookings and payments stay on-platform. External coaching is only allowed if the customer did not come through Yumi42 or Yumi42 explicitly approves it. Bypassing leads to clear consequences.