To run sessions smoothly on Yumi42 you only need a solid standard setup. This article covers the key requirements and the most common technical issues with quick fixes.
1. Minimum technical requirements
Devices
Laptop or desktop is recommended
Tablet or smartphone works, but is less comfortable for longer sessions
Up-to-date operating systems (Windows, macOS, iOS, Android)
Browsers
Google Chrome (recommended)
Safari (current version)
Microsoft Edge (current version)
Firefox (current version)
Note: Use the latest browser version whenever possible.
Internet
Stable connection, ideally Wi-Fi or wired LAN
Recommended: at least 10 Mbps download and 5 Mbps upload
If your network is unstable, coach from a location with stronger connectivity.
Audio and video
Working microphone and headphones/headset recommended
Camera with reasonable quality
Quiet environment and good lighting significantly improve session quality
2. Video sessions (Google Meet)
Yumi42 automatically creates a free Google Meet link for every booking.
You do not need your own Meet setup
The link is visible in the booking inside your dashboard and in the booking email
You can use Meet in your browser, no app required
Best practice before your first session
Quickly test mic and camera in Google Meet
Close unnecessary tabs/apps to save performance
3. Calendar sync (Google / Outlook)
Requirements
An active Google or Outlook account
You must confirm access during connection
Select which calendars should be checked for conflicts
What sync does
blocks slots automatically when you already have events
adds Yumi42 bookings to your calendar automatically
4. Common issues and quick fixes
Issue: Your profile is not visible
Possible reasons:
Stripe KYC not completed
profile is paused
you offer less than 8 hours of slots per month (auto-hide)
required profile fields are missing
Fix:
complete KYC
reactivate your profile
set availability to at least 8 hours per month
review required profile fields and save
Issue: Customers see wrong times / slots look shifted
Possible reasons:
wrong timezone in “Availability”
calendar events in another timezone affect conflicts
Fix:
check and save your timezone in Availability
re-check your slots afterwards
Issue: Calendar does not block conflicts / double booking possible
Possible reasons:
wrong calendar selected for conflict checks
access expired or disconnected
Fix:
remove and reconnect calendar
select the relevant calendars for conflicts
Issue: Meet link is missing or does not open
Possible reasons:
browser blocks pop-ups or third-party cookies
you opened an outdated event after rescheduling
Fix:
always open the Meet link from the current booking in your dashboard
disable pop-up blocker briefly if needed
update your browser
Issue: Audio or video does not work
Possible reasons:
browser permissions not granted
wrong device selected
headset not connected
Fix:
allow mic/camera access in browser settings
select the correct devices in Meet
reload Meet or restart browser
Issue: Emails do not arrive
Possible reasons:
spam filtering
incorrect email in your profile
Fix:
check spam folder and mark Yumi42 as safe sender
verify and update your email in your profile
Note: All booking details are always available in the dashboard.
Issue: Publications cannot be saved or do not appear
Possible reasons:
required fields missing (image, title, excerpt, content)
file format/size too large
Fix:
complete all required fields
reduce image size and upload again
wait for Yumi42’s short review after saving
5. If you need support
If an issue persists after these steps:
use the chat widget on the platform
describe what happened and send a screenshot if possible
This allows support to help faster.
In short
With a current browser, stable internet and a headset you are technically ready. Most issues relate to availability, timezones, calendar sync or browser permissions and can be solved quickly using the steps above.