Refunds depend on when you cancel relative to the session.
Cancel more than 48 hours before — full refund, no questions asked.
Cancel within 48 hours or no-show — no refund. The session counts as delivered.
Coach no-show — full refund or replacement session. Contact support immediately.
Technical failure preventing the session — contact support. We review case by case.
Refunds are processed back to your original payment method. Timing depends on your bank (usually 5 to 10 business days).
To request a cancellation or report an issue, use the chat widget or go to your booking in your Yumi42 account.
After a session: dispute window
After a session is marked as completed, you have 2 business days to contact support if the session did not take place or was significantly different from what was agreed. Reach out via the support chat as soon as possible. After that window, the session is considered validated and the coach is paid.