This article explains Yumi42’s default rules for last-minute cancellations and no-shows and what you need to do in practice. If you have not set your own cancellation policy in your profile, this strict default policy applies automatically.
1. Customer cancellation or reschedule up to 48 hours before the session
If a customer cancels or reschedules at least 48 hours before the session:
there is no charge for the customer
you have no payout claim for that session
any payment already made remains as customer credit and can be used for future sessions
What you need to do: nothing extra, the status updates automatically in your dashboard
2. Customer cancellation or no-show within 48 hours
If a customer cancels within 48 hours before the session or does not show up:
the session counts as fully delivered
the full price is charged
Yumi42 keeps the commission
you receive your agreed payout
What you need to do:
join the Google Meet link on time
if the customer does not show up, take a screenshot of the meeting after the waiting time with the time visible
upload the screenshot via the short form “No-Show Report”
billing and status then run automatically
3. Coach cancellation or coach no-show
If you cancel a session or do not show up on time, you are required to make up the session in coordination with the customer through the platform
If this does happens repeatedly:
Yumi42 may suggest a replacement coach to the customer
Yumi42 may take further measures (for example temporary suspension or termination)
What you need to do:
always cancel or reschedule through your dashboard
propose new slots immediately and schedule a make-up session
4. Dispute window after a session
After a session, the customer has two business days to raise justified objections for example:
the session did not take place
serious quality issues
technical problems
If no objection is raised:
the session is considered properly delivered
it is included in the regular monthly payout cycle
If an objection is raised:
Yumi42 reviews the case at its discretion
depending on the outcome, refunds or reversals may apply
your payout for that session is adjusted in the payout cycle accordingly
In short
Up to 48 hours before: customers can cancel or reschedule for free, you receive no payout, payment stays as credit.
Within 48 hours or no-show: the session counts as delivered, full charge applies, you receive your payout. For no-shows, submit a screenshot via the “No-Show Report.”
Coach cancellation or coach no-show: you must make up the session, otherwise Yumi42 may replace you and take action.
After every session there is a 2-business-day dispute window for customer objections.