Plans change sometimes. On Yumi42 you can reschedule or cancel appointments without creating confusion. The key is to handle everything through the platform so calendars, session links and notifications stay in sync.
Where to manage appointments
You can find all bookings in your dashboard under “Bookings”:
Upcoming: upcoming sessions
History: past sessions
Cancelled: cancelled sessions
Open the relevant booking to reschedule or cancel it.
Rescheduling a session
How it works:
open the booking in your dashboard
click “Reschedule”
pick a new free slot from your availability
confirm your proposed time
What happens next:
the customer receives an email with your new proposed time
the session is only rescheduled once the customer agrees
if the customer cannot make your proposed time, they can choose another free slot from your availability on their own
once the customer confirms, the booking is updated in Yumi42
connected calendars are updated or re-added automatically
the booking always shows the current session link
If you do not see suitable slots, check your availability first.
Cancelling a session
How it works:
open the booking in your dashboard
click “Cancel booking”
confirm
Afterwards:
the customer is informed by email immediately
the booking is marked as “Cancelled”
the slot becomes free again if you want to offer it
Important notes
Reschedule or cancel as early as possible. It is respectful to customers and protects your reliability.
Do not reschedule or cancel via email or an external calendar. Only Yumi42 keeps the status clear for both sides.
Rules for last-minute cancellations and no-shows are covered in the separate article “No-shows and last-minute cancellations”.
In short
Always manage appointments in your Yumi42 dashboard. Rescheduling requires customer confirmation or a new slot they pick from your availability. Changes sync calendars and notifications automatically.