How payouts work (step by step)
Customer pays upfront
The session or package is paid at the moment of booking.You deliver the session
Coaching takes place as planned.2-business-day dispute window
After each session, customers have two business days to report issues (for example the session didn’t happen, major technical problems, or serious quality concerns).Session validation
If no complaint is filed during the dispute window, the session is automatically marked as validated and the net amount (session price minus Yumi42’s commission) is added to your internal coach balance.Monthly payout on the 5th
On the 5th of every month, all validated earnings that passed the dispute window before the monthly cut-off are transferred to your bank account via Stripe Connect.Processing Date: The payout is processed on the 5th of every month. If the 5th falls on a weekend or a public holiday, the processing will occur on the next business day.
Fund Arrival: The funds are typically credited to your bank account 1 to 3 business days after the payout processing date (the 5th), depending on your bank's processing time.
Monthly cut-off explained (Option B)
To avoid timezone inconsistencies, the monthly payout uses a clear cut-off:
Only sessions validated before the 5th are included in that month’s payout.
Sessions validated on the 5th or later move to the next month’s payout.
This ensures simple, predictable payout scheduling for all coaches.
Examples
Example 1 — Included in next payout
Session: 3 April (Wednesday)
Dispute window ends: 5 April (Friday)
Validation date: 5 April
Cut-off rule: validations on or after the 5th are excluded
Payout date: 5 May
Example 2 — Included in same-month payout
Session: 29 April (Tuesday)
Dispute window ends: 2 May (Friday)
Validation date: 2 May
Cut-off: validation is before the 5th
Payout date: 5 May
Example 3 — Moves to next month
Session: 4 May (Saturday)
Dispute window ends: 7 May (Tuesday)
Validation date: 7 May
Cut-off: validation is after the 5th
Payout date: 5 June
Example 4 — Dispute filed
Session: 10 June
Customer reports an issue on: 11 June
Session is placed “under review”
Validation happens only after Yumi42 resolves the case
Payout date depends on resolution timing and cut-off
What must be completed for a payout
A session will be included in the payout if:
the session took place
the dispute window has ended
the session was validated before the monthly cut-off
there is no unresolved issue or refund request
your Stripe KYC is fully completed
the amount is above any minimum payout threshold (if applicable in your region)
How to track your payout status
In your Coach Dashboard you can see:
validated earnings
earnings still in dispute window
sessions under review
your upcoming payout amount
your past payouts (with Stripe references)
Why payouts are not instant
This short delay protects both you and your customers:
prevents fraud, no-shows and accidental double payments
reduces chargebacks and reversals
ensures stable, reliable payout processing
gives customers a fair chance to report serious issues
Instant payouts would significantly increase risk for everyone and are not supported by Stripe’s dispute rules.
Possible reasons for payout delays
Your payout may be postponed if:
your Stripe KYC is incomplete
a session is still in its dispute window
a complaint or refund review is ongoing
Stripe requires additional verification
the validation happened after the cut-off
your total balance does not reach the minimum threshold